Terms of service

Welcome to Silk Heel™. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. General Conditions

  • By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • We reserve the right to refuse service to anyone at any time for any lawful reason.
  • We may modify, suspend, or discontinue any part of our website or services without prior notice.

2. Product Information

  • We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.
  • Minor variations in product appearance or packaging may occur.
  • We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Pricing and Payment

  • All prices listed on our website are displayed in Indian Rupees (INR) unless otherwise stated.
  • We reserve the right to change prices at any time without prior notice.
  • Payments are processed securely through trusted third-party payment gateways.
  • Orders will be processed only after successful payment confirmation, except for Cash on Delivery orders where available.

4. Order Acceptance and Cancellation

  • Once an order is placed, you will receive an order confirmation.
  • We reserve the right to cancel or refuse any order for reasons including product unavailability, pricing errors, suspected fraud, or issues with payment verification.
  • If an order is canceled after payment has been received, a full refund will be issued.

5. Shipping and Delivery

  • Delivery timelines are estimates and may vary depending on location, courier services, and external factors.
  • We are not responsible for delays caused by courier partners, weather conditions, or other circumstances beyond our control.
  • Risk of loss and title for products pass to you upon delivery.

6. Returns and Replacements

  • Returns and replacements are governed by our 7-Day Easy Return & Replacement Policy.
  • Products must meet the eligibility conditions stated in our return policy.
  • We reserve the right to reject return requests that do not comply with the policy.

7. Warranty

  • The Silk Heel™ Electric Callus Remover is covered by a 6-Month Limited Warranty against manufacturing defects under normal use.
  • The warranty does not cover damage caused by misuse, accidental damage, unauthorized modifications, or normal wear and tear.

8. Use of Products

  • Products should be used only in accordance with the instructions provided.
  • We are not liable for any injury, damage, or adverse effects resulting from improper use or failure to follow instructions and safety precautions.

9. Intellectual Property

  • All content on this website, including text, images, graphics, logos, videos, and designs, is the property of Silk Heel™ and is protected by applicable intellectual property laws.
  • No content may be copied, reproduced, or distributed without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Silk Heel™ shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective immediately upon posting on this page.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

By accessing our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.