Refund policy


7-Day Easy Return & Replacement Policy

  • You can request a return or replacement within 7 days of delivery if you are not completely satisfied with your purchase.
  • The product must be returned in its original packaging along with all accessories, manuals, and included components.
  • The item should be in good condition and must not be physically damaged due to misuse, accidental damage, or unauthorized modifications.
  • If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery for immediate assistance.
  • Once your return request is approved, we will arrange a pickup from your address, subject to service availability in your location.
  • After the returned product is received and inspected by our quality team, we will process your refund or replacement based on your preference and eligibility.
  • Refunds for prepaid orders are typically processed to the original payment method within 5–7 business days after approval.
  • For Cash on Delivery (COD) orders, refunds will be issued to your bank account or another preferred payment method after verification.
  • Products that are damaged due to improper use, neglect, or unauthorized repairs may not be eligible for return or replacement.
  • For any assistance regarding returns, replacements, warranty claims, or product support, contact us at:
  • Our customer support team is committed to providing a smooth and hassle-free experience with every Silk Heel™ purchase.