Privacy policy

At Silk Heel™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or contact our customer support team.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment information (processed securely through third-party payment gateways)

Order Information

  • Products purchased
  • Order history
  • Transaction details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and website usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Provide customer support
  • Send order confirmations and shipping updates
  • Process returns, refunds, and warranty claims
  • Improve our website and customer experience
  • Detect fraud and enhance security
  • Send promotional offers and marketing communications (only when permitted)

3. Payment Security

We do not store your full credit or debit card details on our servers. Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers such as:

  • Payment gateways
  • Shipping and courier partners
  • Customer support platforms
  • Marketing and analytics tools
  • Legal authorities when required by law

These partners receive only the information necessary to perform their services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze traffic and visitor behavior
  • Personalize advertising and promotions

You can disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Marketing Communications

We may send promotional emails, SMS messages, or WhatsApp messages regarding new products, offers, and updates. You may opt out of these communications at any time by following the unsubscribe instructions or contacting us directly.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal data (subject to legal and business requirements)
  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your information only as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

11. Children's Privacy

Our products and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

By using our website and purchasing our products, you consent to the collection and use of your information as described in this Privacy Policy.