Shipping Policy

At Silk Heel™, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are typically processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation message with tracking details via email, SMS, or WhatsApp.

2. Delivery Time

  • Standard delivery within India usually takes 3–7 business days, depending on your location.
  • Delivery to remote or hard-to-reach areas may take additional time.
  • During high-demand periods, festivals, or unforeseen circumstances, delivery timelines may be extended.

3. Shipping Charges

  • We offer free shipping across India unless otherwise stated on the product page or during checkout.
  • Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Cash on Delivery (COD)

  • Cash on Delivery may be available for eligible locations.
  • Additional verification may be required before COD orders are dispatched.
  • We reserve the right to restrict or disable COD for certain pin codes or orders.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number and courier details.
  • You can track your shipment using the link provided in your shipping confirmation message.

6. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier partner issues
  • Incorrect shipping information
  • Natural disasters or other events beyond our control

We appreciate your patience in such situations.

7. Incorrect or Incomplete Addresses

Please ensure that your shipping address and contact details are accurate when placing your order. Silk Heel™ is not responsible for delays or failed deliveries caused by incorrect or incomplete information.

8. Damaged or Missing Items

If your package arrives damaged, or if any item is missing, please contact us within 48 hours of delivery with photographs of the package and product so we can resolve the issue promptly.

9. Lost Packages

If your order is marked as delivered but you have not received it, please contact us immediately. We will coordinate with the courier partner to investigate and assist in resolving the matter.

10. International Shipping

At this time, Silk Heel™ primarily ships within India. If international shipping becomes available, additional shipping charges, customs duties, and taxes may apply.

11. Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact our support team:

By placing an order with Silk Heel™, you agree to the terms outlined in this Shipping Policy.